GENERAL TERMS AND CONDITIONS

1. Purpose and scope

The General Conditions of Sale in Spain apply strictly to all sales of products www.fruitsdelaterra.comasí as the other services associated with them, made in Spain and one in mainland Europe, so you are excluded Balearic Islands, Ceuta , Melilla and the Canary Islands. However it can send products to various territories always excluded under consultation.

Any order made www.fruitsdelaterra.comimplica necessarily as an essential, decisive and indispensable, the unqualified acceptance by Customer of the General Conditions of Sale in addition to the terms of use and privacy policy under any of the www.fruitsdelaterra.com domains, www.fruitsdelaterra.es.

2. Intellectual property

The source code, graphic design, images, photographs, sounds, animations, software, texts, as well as the information and contents included in the web portal for the sole property www.fruitsdelaterra.comson the owner of the website or third parties, whose rights legitimately holds about it, and are therefore protected by national laws and international intellectual and industrial property.

Under no circumstances shall any license granted or waiver, total or partial transfer of such rights is done or any right or expectation of rights conferred, and in particular, alteration, exploitation, reproduction, distribution or public communication the contents without the express permission of www.fruitsdelaterra.com.

The user only and exclusively use the material on this website for your personal and private use, being prohibited its use for commercial purposes or in illegal activities. It www.fruitsdelaterra.comvelará compliance with the above conditions and the correct use of the contents presented in its website, exercising all civil and criminal penalties that apply in the case of infringement or violation of these rights by the user .

3. Obligations of clients and users

All Web Portal User agrees to use the services diligently and to meet the special warnings or instructions contained in the conditions of use. Specifically, without limitation and without limitation, the user agrees to:

a) Provide accurate information about the data requested in user registration form or placing an order, and keep them updated.

b) Not enter, store or disseminate information or materials that violate fundamental rights, public freedoms, honor, privacy or the image of others and general regulations.

c) Not enter, store or transmit through the store any programs, data, viruses, code, or any other electronic or physical device that is capable of causing damage to the Web portal, any services, or any of the equipment , www.fruitsdelaterra.com systems or networks, any other user, www.fruitsdelaterra.com providers or in general any third party.

d) Not to use false identities or impersonate others in the registration or purchase products in the online store.

Finally, especially the user to make a purchase via the web portal is committed to enable receipt of order requested by providing an address where it can be delivered the order requested within the regular schedule of delivery of goods. In case of default by the client of this obligation, www.fruitsdelaterra.com shall have no responsibility for the impossibility of delivering the requested order.

All user liable for damages of any kind that www.fruitsdelaterra.com may suffer during or as a result of breach of any of the obligations set out above and any others included in the General Conditions and / or imposed by Law concerning the use of the Web.

www.fruitsdelaterra.com shall at all times respect the law in force, and reserves the right to update the content when appropriate and to eliminate, limit or prevent access to them, temporarily or permanently, and to deny access to the Web to users who make a bad use of the content and / or breaches any of these Terms and Conditions.

4. Payment and order fulfillment

Once the user has selected all the items you want to buy, these will have been added to the shopping cart, and must then proceed to process the order and make payment. To this end the following procedures shall apply:

1. Click on the "Add to cart".

2. Fill and check contact information, order details, shipping address of the order / invoice

3. Choose a method of payment between the possible and click "Validate data and make payment."

4. Click on the "View Cart" at the top of the page.

5. At this time, if necessary as the chosen form of payment, there will be a redirect to a secure payment page where the same, according to the criteria chosen will be formalized.

6. Once processed and verified the payment be confirmed by mail order.

The user can make payment by bank transfer, cash, PAYPAL or using any credit card accepted at all times.

On the assumption that the user decides to pay by credit card or PayPal to minimize the risk of unauthorized access, it will redirect the user to a secure external environment provided by the entities responsible for the recovery with the use of appropriate technologies, as Verisign or similar to ensure payment is made safely.

Credit cards are subject to validation checks and authorization by the station the same entity, so if the relevant institution fails to authorize payment, www.fruitsdelaterra.comno is not responsible for order processing or non-delivery the same understanding not concluded the contract with the user.

The prices and offers presented on the online store are valid for orders placed directly from the Web. The validation of the order by the user expressly implies knowledge and acceptance of these General Terms and Conditions as part of the contract. Unless proved otherwise, the data recorded by www.fruitsdelaterra.com constitute proof of all transactions between the customer and user www.fruitsdelaterra.com.

Once the purchase and in the shortest possible time from receipt thereof, shall be sent by e-mail proof of purchase. If you do not agree with the data provided in the confirmation, no later than 24 hours from the same, the customer may request the amendment of the same or cancellation of the contract by contacting the following e-mail address info @ fruitsdelaterra.com

5. Product Availability

By the very nature of the goods sold on the web, they can not be acquired throughout the year, so we recommend all users to consult the calendar of the crops so they know at all times that products purchased by the month.

The products offered may be subject to conditions of sale joint unable to buy single units but packaged in a pro-undivided.

6. Terms of delivery

The selection of products offered by www.fruitsdelaterra.com be subject to the limits of available stock to the characteristics of each vintage. Since each order is expressly stated for each client tree collected the day following completion of your order (except orders placed on Thursday, Friday and Saturday for which it is collected the following Monday) morning and issued immediately.

It is counted as a day of placing the order the calendar day, ie from 00:00 h until 23:59 h. If weather conditions do not allow collecting them on the scheduled day (must be dry for good conservation), they will be collected and shipped the first working day when the weather is favorable.

7. Delivery

Once collected the order, it will take 24 to 48 hours to get to the address indicated by the customer as long as is within the national territory.

If the order is placed outside Spain, the delivery time is 4 days.

8. Shipping

All products offered on the Web will appear along with its price (may be on offer), features, and being in them including shipping and management.

Note that the products are sent to the shipping address indicated in the order. In the case of making an order of several items with different availabilities, www.fruitsdelaterra.com reserves the right to break down the order, in this case offering customers the possibility of sending the items available and leaving open a second shipment, Articles not available. In this case, the customer will be informed of the additional costs, if any, may have the second shipment.

Moreover, the handling described in this section are exclusively for the Spanish peninsular territory. So the shipping products to foreign territories such as Balearic Islands, Ceuta, Melilla, Canary Islands and the rest of Europe should be done under consultation through the means established for this purpose or via email info@fruitsdelaterra.com .

9. Right of withdrawal, changes and refunds

Being foodstuffs, there is no right of withdrawal once made the purchase for reasons of protection of health and hygiene.

However, it may happen that the product received does not correspond to the products ordered or received the boxes in bad condition because of transport. In this case, do so stated in the delivery note, sign and collect delivery, make a photo and send us an email amailto: info@fruitsdelaterra.com, indicating in the subject "Claim transportation." In the mail briefly describe the defects found, attach photos and indicate whether you want to send you a new order or pay you back your money.

If for any other reason, the products are not to your liking, please contact us and we will offer a solution.

To avoid confusion, we recommend all users desprecinten package in front of the agent of the carrier to check the status of delivery.

10. Reimbursement of amounts paid

Reimbursement, where appropriate, be made through the means of payment used for purchase. In the event that the payment was made on delivery, ask the customer www.fruitsdelaterra.com a valid account to make the payment.

11. Governing Law. Submission to charters

For the resolution of any dispute arising from the acquisition of products, it will be resolved by applying Spanish law, and in case of dispute, both parties agree to submit their own jurisdiction user provided they have acquired the status of consumer under Community legislation on consumer affairs. Otherwise, the resolution of disputes shall be made by going to the jurisdiction of the Courts of the city of Valencia (Spain).

These General Terms and Conditions are updated to date to December 1, 2015.